2840 s Valljo Street, office

FAQ

You’ll find in this section all the frequently asked question.
If you need futher informations, feel free to Contact us.

General Questions

Can I change my reservation?

YES! You can make a change to your reservation at any time 24 Hrs before your pick-up time. by going to our website,  going to the ” Modify reservation ” section. Alternatively. Please do not send an email to request a change in your reservation. Email requests are handled in the order they are received and may not be addressed in time to comply with our 24-hour cancellation policy.

You Can Edit:

    • Change or Edit Reservation.
      Now, let’s look at what you can edit on your own:
      • Name on the reservation
      • Telephone number
      • Travel date and time – note: if your pick-up time is coming soon less than 24 hours, it may be considered “ASAP”. You will need to call the Abc Shuttle phone number.
      • Flight information
      • Baggage Count
      • Flight type–Domestic or International
      In addition to specialty notes for all other edits outside of this list, such as pick-up location or vehicle change requests, please contact the Abc Shuttle at info@abcshuttle.com.
      Now that we have covered your Trip Edit capabilities, please follow these easy steps to edit your reservation:
      To edit your reservation at https://www.abcshuttle.com/
      Step 1: Visit https://www.abcshuttle.com/ and click on the Modify Reservation on the right-hand side of the booking widget.
      Step 2: Once you have reached the Modify Reservation page on the website, it will ask you for your confirmation number. you can provide your reservation. Fill in the requested information and hit the Submit button.
      Step 3: Follow the steps to submit your trip edits Change or Cancel Reservation.

Are the vechicle insured?

Yes.

    • Driver Fingerprinted Criminal Background Checks conducted by the Police Department.
    • Back ground checks and fingers check with Colorado Public Utilities Commission.
    • Vehicles inspected by the Public Utilities Commission annually.
    • 24 Hour Commercial Auto Liability Insurance on all vehicles.
    • All drivers are required to take a Defensive Driving Class when they start driving and every year thereafter.

What Payment Methods do you accept online?

We accept ALL cards like Visa, MasterCard, Discover and American Express cards.

What if my credit card is declined?

If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase.

How do i got your service?

Please make your reservation online.

Arrival Window For Pick-Ups

Our 15-minute pickup window means that the van will normally arrive within 15 minutes of your scheduled pickup time. For example, if your pickup time is 10:00 AM, the van will typically arrive between 10:00 AM and 10:15 AM.

Please be completely ready to go and waiting at your pickup location at the beginning of your pickup window.

Cancellations?

We understand your travel plans may be subject to change, which is why we offer a simple way for you to cancel your reservation via our website.
Regardless of how you made your reservation, simply give us two (24) hours’ notice prior to your pickup time, and we will give you a full refund of your fare. For reservations made via phone, the booking fee is non-refundable. Abc Shuttle is unable to refund payment if cancelled with less than 24 hours’ notice prior to pickup time or in the event of a no-show.

Refunds normally show on your account within three (3) to five (5) business days. Credit card refunds are submitted to the financial institution within one (1) business day; check with your financial institution for more information.

Ride In Luxury

private Service is a sister brand offering a higher-end, private transportation service featuring direct routes to or from the airport. Our reservations system allows for price comparison and booking of both limo Service and Shuttle Service.

This private sedan service includes scheduled pickup for up to Six  passengers, and SUV options are available in many cities for up to six passengers. private offers non-airport options, as well, including point-to-point and hourly charters.

Report An Issue/Incident

Customer Care responds to feedback reports for reservations with our company within five (5) to seven (7) business days.  Contact us via email

if for any reason you have not heard back regarding your inquiry.

Locating Us At The Airport

    • Denver International rport

      Loading Information

      Denver International Airport – Loading Information
      Our outbound Shuttles load on Level 5 (Main Level/ Baggage Claim Level), Exit Door 505 and walk to Island 5, beneath the “Share Ride Shuttle” signs. This is on the East Terminal (BLUE) side of the terminal next to baggage carousels #3. We encourage reservations for our outbound service. If you have a confirmed reservation, you may proceed directly to our loading area. You can call us from the airport to assist you in any capacity.
      Tolls, and other fees are not included in the calculated cost of the ride Customers that are willing to pay the Toll fees can tell the driver. customer is responsible for the additional charges.

Get A Fare Quote

    • We work to keep our pricing between the cost of public transportation and a private Taxi Service.

      To get a fare quote, simply visit our WEBSITE, and enter in your address and airport.